Our adoption of the National Privacy Principles and the requirements of the Privacy Act 1988 (Cth) (the Act) formalises our commitment to ethical conduct and practice in obtaining, using and destroying personal information.
Crescent Wealth seeks to observe the privacy safeguards laid down by the Act when collecting, storing, using and disclosing personal information.
We also give clients with access, and correction rights in relation, to personal information. Your personal information will only be used in the manner and for the purposes set out below.
We collect personal information from prospective and actual members of the Crescent Wealth Superannuation Fund (Fund).
We may collect your name, address and other contact information from you if you make an enquiry about, or invest in, the Fund.
We may also collect information about superannuation members from their employers, doctors and insurance companies, particularly where a member requests: insurance coverage; makes an insurance claim; or requests an early release of benefits.
In all cases we endeavour to ensure the information we collected is correct. If you are a member of the Fund you will receive transaction confirmations, correspondence and periodic statements from either us, the trustee (Equity Trustees Superannuation Limited), or the administrator (Mercer) of the Fund. We ask that you contact us immediately you become aware that your details require updating or alteration.
- to provide information to you and to ask you whether you are interested or satisfied with the Fund;
- to administer your account in the Fund;
- for market research and analysis purposes;
- for product development; and
- to meet regulatory obligations.
Personal information may be shared between the companies forming the Crescent Wealth Group for marketing analysis and product development purposes.
Information about you may also be passed to the trustee and administrator of the Fund.
These service providers are significant companies and are also subject to the provisions of the Act.
Your information may be passed to third parties in the normal administration of your account, for example to a mail house to post distribution or periodic statements.
Information regarding your account may be given to third parties when necessary or when authorised by you, e.g., to your authorised financial adviser.
Information regarding your account in the Fund is accessible over the telephone where appropriate verification information is supplied. Please notify us immediately if you do not wish any person you have previously authorised to have access to your account information.
Information about members of the Fund may also be provided to other superannuation funds, your insurance company and agent, retirement savings accounts, or other rollover entities.
You should also be aware that there are instances where we are legally obliged to pass on information about you. The following list of compulsory disclosures (i.e. disclosures we must make) provides you with examples but is not intended to be exhaustive or complete:
- in accordance with legislative requirements or authority (e.g., your tax file number and the taxable income of your account; deposits reportable under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF);
- in accordance with the legislative requirements for the administration of the Fund, e.g., reporting or assisting in the investigation of unlawful activity or where there is a basis for suspecting such activity;
- to enforcement bodies with statutory authority (e.g., protection of public revenue or tax);
- in any criminal procedure with court authority;
- laws relating to the confiscation of the proceeds of crime; or
- proceedings by any enforcement or administrative body in a court or tribunal.
We endeavour to ensure that any information we collect, use or pass on is up-to-date and accurate.
We request that you contact us in the event your details change.
Personal information shall be destroyed when it is no longer required for the purposes for which is was collected and is no longer required to be held for legal purposes. In some cases, we have statutory requirements to maintain our records for up to a period of ten years.
We take precautions to prevent the misuse, loss and unauthorised access or modification or disclosure of personal information. These include: the use of verification data before information about superannuation benefits is provided over the telephone or via the internet; restricted access to files; security checks on computer data; securing of data held on company networks; and a contractual requirement for service providers to use appropriate mechanisms to protect personal information.
Please note that we cannot guarantee the privacy of your information if you choose to correspond with us via email.
Please contact us immediately you become aware that any information we have about you is incorrect. In the event we dispute a correction you wish to make, we shall place your disputed information on the file, together with the unaltered statement of information, until such time as the matter can be resolved.
Unless there are exceptional circumstances around the openness of your files, we will provide you with copies of our current records about you. If you wish to see your information, we ask that you make a request in writing and allow us seven working days in which to forward it to you.
Circumstances in which access to your records might be denied or restricted could be as follows. Please note this list is not intended to be exhaustive:
- providing access would have an unreasonable impact on the privacy of another individual;
- the request is frivolous or vexatious;
- the information relates to existing or anticipated legal proceedings between you and us and would not be available by a process of discovery in those proceedings;
- providing access would prejudice negotiations we have with you;
- providing access would be unlawful or likely to prejudice an investigation into unlawful activity.
You may contact us and seek to obtain any general information about the Fund without identifying yourself.
However, for reasons of security, you will not be able to obtain information about your Fund account without identifying yourself first.
Generally, information about you or your account would only be sent to a foreign country at your request.
At present, we have no arrangement which would require the transfer of any information regarding you or your investment to a foreign country.
Sensitive information includes information about your health. It also includes is information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union or criminal record.
Members of the Fund may need to provide us or the Fund administrator with sensitive information regarding their health, including copies of records, reports and opinions. We require your consent to have this information and we will request you provide this in writing at the time it is required.
We may be required to collect health information if you apply for optional insurance or make an insurance claim. We may also need to collect sensitive information as part of the AML/CTF requirements. We will only seek to collect from you the minimum amount of information that is required.
Crescent Wealth is required to notify affected individuals and the Office of the Australian Information Commissioner (OAIC) about ‘eligible data breaches’. An eligible data breach occurs when the following criteria are met:
- there is unauthorised access to, or disclosure of, personal information held by us (or information is lost in circumstances where unauthorised access or disclosure is likely to occur).
- this is likely to result in serious harm to any of the individuals to whom the information relates.
- we have been unable to prevent the likely risk of serious harm with remedial action.
Further information on privacy in Australia may be obtained by visiting the website of the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We regularly review the OAIC website to keep informed of issues and developments in privacy law and changing legal obligations.
The use or disclosure of personal information for direct marketing purposes, except in specified circumstances, is prohibited subject to the operation of direct marketing legislation, such as the Spam Act (Cth) 2003.
The information that is collected and logged on our behalf through this technology is not information from which you can be personally identified.
You may not be able to access some parts of our website if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website. We therefore recommend you enable cookie acceptance to benefit from all the services on the website.
You may opt out of receiving targeted advertising by visiting an online service such as Google Ads Preference Manager, the Digital Advertising Alliance (DAA) opt-out site at aboutads.info, or the Network Advertising Initiative (NAI) opt-out site at networkadvertising.org/choices, or for those in Europe, the European Digital Advertising Alliance (EDAA) opt out site at youronlinechoices.eu.
If we have breached any of our obligations in keeping your information, or you are uncomfortable about any of our information management practices that have come to your attention, please do not hesitate to contact our Privacy Officer by calling 1300 926 626 or by writing to us at:
Crescent Wealth Islamic Superannuation
Attention: Privacy Officer
Address: Level 32, Grosvenor Place, 225 George Street, Sydney, NSW 2000 Australia
If you are not satisfied with our response or would like to know more about your privacy rights, you can contact the OIAC by calling 1300 926 626 or visiting their website at privacy.gov.au